HP Laserjet Pro 400 Color MFP M475DW Wireless Color Photo Printer with Scanner, Copier and Fax..
Buy HP Laserjet Pro 400 Color MFP M475DW Wireless Color Photo Printer with Scanner, Copier and Fax By HP
Most helpful customer reviews
156 of 158 people found the following review helpful.
By K. Smith
Not perfect, but I'm very pleased overall. You are paying a premium to have a truly all-in-one device, but the M475dw is a well rounded duplex color laser MFP, and a strong competitor in its class. You do get some very nice features not available in less expensive printers. Build quality is generally very good but some of the internals show signs of a few cut corners.
Pros:
- Extremely simple install. Place it on your table, remove the protective tape and film, and power it on. The printer automatically registers itself on the network and you can download the drivers direct from its web interface - no CDs required.
- Print quality is better than expected. Brochures print in vivid colors and negligable banding. Photos are a bit on the soft side, but better than expected color gradience provides overall impressive results for a laser printer of this class.
- Negligable paper curl (some curl is expected in any laser printer)
- HP's ePrint service is superb, and allows printing via the internet, including from smart phones and via a large selection of free subscription publications (standard forms, daily news digests, comics, etc).
- Airprint support allows printing from Apple Mac, iPad, iPhone, etc (print only - no scan to iPad)
- Touch screen is intuitive and responsive
Cons (only the last item is of legitimate concern):
- Color saturation is consistent but the substrate fuses to a fairly flat, almost blotchy texture. In the end, the flat surface is better for photos and readability, but text and clipart graphics lack the 'pizzaz' of a high gloss (embossing) toner.
- print speed is slower than expected. I haven't clocked it but I estimate around 12-14 PPM - not the advertised 21 PPM.
- Extremely loud and annoying electronic whine when the system goes into sleep mode. I may someday call support about that but my immediate response was to just disable sleep mode - problem solved.
- scan quality is OK (600 dpi hardware, 1200 dpi interpolated), but "copy" quality is mediocre at best (300 dpi and very soft)
- touch screen is on a swivel mount and seems sturdy for what it is, but wasn't designed to stand up to the riggers of a family room with energetic kids.
- small toner cartridges, and toner is expensive. As a simplified cost projection, based on 2.6K page yield for the color toner, 4 cartridges (CMYK), and list price $114 per cartridge, that's approximately 17.5 cents per page. That's on the high end for a color laser, but that's why discount aftermarket toner suppliers exist.
- mixed build quality; the only point of legitimate concern. External components appear sturdy, but some of the internal components include some very thin plastic pieces. It should be fine as long as you're not opening the case several times each day, but if you're in a high volume operation and performing a lot of maintenance this could become an issue.
34 of 35 people found the following review helpful.
By Robert E. Slattery
I run a business that requires me to print both legal and letter sized documents in each print job, so I researched dual tray printers and decided on the HP LaserJet Pro 475dw with the optional second drawer. The printer itself works extremely well. Unfortunately, the page feeder for the scanner is unreliable and jams frequently. It doesn't matter if it's loaded with three sheets of paper or 30, it will start scanning and more often than not jam while feeding pages through the scanner. When scanning multiple pages, it will cancel the scan job when a jam occurs (instead of allowing you to fix the jam and resuming scanning). Also, the scanner frequently feeds pages in askew, so they don't scan straight. I've been using Brother MFC machines for the past eight years and never had as many scanning problems with those machines as I do with this new HP. I love the printer, but am sorely disappointed with the scanning feature. If you need to scan large sets of documents, I encourage you to consider a Brother MFC machine, or a separate page scanner.
26 of 27 people found the following review helpful.
By mbw
Have had this multi-function printer since November 2012 and have nothing but good things to say about it. It replaces both a really old HP4 black and white laser and a Xerox Phaser that uses the waxy ink chunks to produce very professional color images..until the ink jets clog up, (and the repair costs exceeds the cost of a new printer).
Color and b/w copies on this HP MFP are so close to the original that I can't tell the difference, the feeder works without a hitch, and the scanner works well enough to use for depositing checks, (which considering some of the finicky OCR programs banks use for this purpose is saying something). The print function software is not overly complex but does provide options for adjusting color pallate, resolution, paper size, etc. Speed is as advertised which compared to my old HP4 is quick. I print a number of pictures for brochures which can be memory intensive so the first thing I did after taking delivery and setting it up was to buy the additional 256MB Memory for HP LaserJet Pro 400 Color MFP M475 Printer (PARTS-QUICK BRAND). Installation was a breeze; remove the plastic side door on the printer and snap it in (one dimm only). You will need to get into the printers 'set-up' to make sure it recognizes the additional memory but the large downloadable manual explains this procedure very well.
Set up was a breeze (through a wired network connection) on both my computers, running Windows 7 and XP (UPDATE, and on Windows 8). Once a network connection has been made, obtain the printers IP address from the printers LCD control pannel. "At the computer, open a web browser and type the IP address in the URL address bar to access the HP Embedded Web Server. Click the HP Smart Install tab and follow the onscreen instructions" (from the install manual).
There are at least a couple of features I don't use like the print anywhere app for iPhones and the fax so I can't address the functionality of these features but as Multi Funtion Duplex Printer that prints and scans through a network and copies, it may be my last printer.
Caveat: it's not a photo printer and doesn't advertise itself as one, though images are very good. While all functions work and the printer appears to be built well, I do not recommend it for use in a busy office environment...it just doesn't exude a 'kick me, I can take it' feel. Ex: the auto feeder is mechanically light weight when compared to a stand alone machine. But then again, I didn't pay $3k (or more) for it either. In a small or home office where use can be controlled and where people tend to take care of their machines it should last a very long time.
I will continue to update this review as time goes on...4 weeks ownership isn't really long enough for me to judge durability which in my experience with printers has been an issue, good and bad.
**Update, 20 November**
two months now and still trouble free. quality of scans and copies has not deteriorated.
**Update, 17 March 2013**
6 months and still works like new. Major issue: it seems to go through ink really quickly. HP sells a higher capacity black ink cartridge and I will be buying these from now on. Cartridge change out is very simple and I like how HP provide a pre-paid UPS label to send back the spent cartridge.
**Update, 30 April 2013**
Can't scan checks for deposit in Windows 8. I'm 99% certain this is a Windows 8 problem. The bank recognizes the scanner but errors out when I actually try to perform the scan. The good news is that I still have the Windows XP computer and check scans with this OS are without issue. I don't remember having problems in Windows 7 either.
Slow Scanning, Large PDF Sizes.