Seagate 2-Year Rescue & Replace Plan..
Buy Seagate 2-Year Rescue & Replace Plan By Seagate
Most helpful customer reviews
57 of 58 people found the following review helpful.
By kq
I bought this service for my brand new seagate go-flex, after a month of use I get the click of death. -__- but i remembered I bought this plan to recover my data and drive. I made my claim back in the beginning of November; and ever since it has been a nightmare trying to get any straight answers. it took over month for them to send me a mailing address, because all the reps wanted to pass the buck and tell me someone else would email it to me. I finally just asked for the manager and explained to her my situation, she assured it would be taken care of that same day and she would email me either way to make sure I was satisfied. (head of data recovery I hope you read this). Three silent day pass by before I decide to conatct them again. At this point im furious at the lack of professionalism shown by this company, for a service I paid my good money for. This time I simply asked for a refund and the agent tells me he'll personally email me the address while im on the phone with him. I finally get the prepaid mailing sticker and try to send it; unfortunately I do not live near a ups, so i pay for it out of pocket because I couldn't afford to wait on the data any longer. I sent them an email about this and to this day, i haven't received response. The tracking number showed that they received my drive on December 2nd..
The plan stated it took about 2-3 days to recover data. I decide to call them two weeks later, and ask for a status update, the female rep told me she couldn't find any record of my claim. I almost lost it on that call, I calmly asked for someone higher, and I end up speaking to the same manager who said she would "take care of it" from calls prior. She stated 2-3 weeks is normal and to just wait. Since that day, I have been and still am waiting...
I like seagate products but this experience was a travesty of service.
I will NEVER do business with another seagate "service" AGAIN
I still do like their hdd's , I must of received a lemon this time.
*made an effort to not use any names here/ for no matter how bad the service was no-one deserves such public shaming.
UPDATE!
I received the drive today, and was very shocked. The data recovery was flawless, files that I thought I'd never see again were restored. Also everything was put back into the correct folder, not just one file with a bunch of random data. Overall this was worth the wait, probably because I had important data on it. only if they hadn't lied to me repeatedly. O well
Would I no do it again?? yes/no depending on what I lost
39 of 40 people found the following review helpful.
By Josh Parker
I've bought 2 of these (3 year) on two different orders in the past month. I have received nothing from them, no emails, and have not be able to get a hold of anyone via phone. I fingered maybe the first order was backed up over from the black Friday weekend, but when even the second order a week later also went unfulfilled over a week and a half later, something isn't right.
Will try to contact them for another couple days then file claims with Amazon on both orders.
Update:
Seagate Service Plans responded. They claim they had sent the confirmation through email via Amazon, though nothing was received and I have never had an instanced where gmail has filtered any email from Amazon. On thing they should just put in the listing is that you can go directly to here (serviceplans.seagate.com/amazon), put in your Amazon order number, and register the service plan. It shouldn't take having to contact them to get that info.
Raising review to 2.5 stars since they did end up delivery the product, but the hassle and their apparently difficulty with just sending email through Amazon as part of the product does not inspire much confidence.
5 of 5 people found the following review helpful.
By M. Bachochin
I'm an independent film producer, who randomly had to pick up a spare harddrive before a very arduous shoot in the wicked cold this January/February brought to the Midwest. For whatever random reason, I decided to purchase this Rescue & Replace plan - to this day I'm still not sure what made me spend the extra money, as in my entire life I've never had a drive fail. Well, after s*** storm after s*** storm, we finished shooting the project. A few weeks into the edit process, a strange power surge fried several of our drives, including our archive drives - we lost everything that we had shot and spent much money on. Luckily, I had this plan; Seagate was super eager to help and when I offered to pay for a 'Rush Job', they assured me that it wouldn't be necessary and recovered the drive with nearly 4TB of film magazine footage in less than 10 days of the receive date.
I am still waiting for the new drive in the mail, but recovery was "100% successful" and I am eager to get back to work.
Will update this once I know the data has been 100% successfully recovered and in my hands.
So far so good Seagate!
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